Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Service, including our website, web application, and related communications.

2. Information We Collect

Account Information

When you create or use an account, we may collect:

• name
• email address
• account credentials or authentication information
• subscription or billing status

Content You Upload

We collect content you choose to upload or create in the Service, such as:

• case titles
• notes
• image captions
• uploaded images
• case metadata you choose to include

Usage and Device Information

We may collect technical and usage information such as:

• IP address
• browser type
• device information
• operating system
• pages viewed
• actions taken in the Service
• timestamps
• error logs and performance data

Billing Information

If you subscribe to a paid plan, payment information may be processed by our payment provider. We do not store full payment card numbers ourselves.

3. How We Use Information

We may use information to:

• provide, operate, and maintain the Service
• authenticate users and secure accounts
• store, retrieve, and export user content
• process subscriptions and billing
• communicate with users about service updates, support, and account matters
• monitor usage, performance, reliability, and abuse
• improve product features and user experience
• comply with legal obligations

4. Private-by-Default Content

User content in the Service is intended to be private by default. We do not make your case library publicly visible unless we explicitly introduce and disclose a sharing feature in the future.

Within the ordinary operation of the Service, your content is intended to be accessible only to your account.

However, we may have limited access to content where reasonably necessary to:

• operate and maintain the Service
• troubleshoot or respond to support requests
• investigate abuse or security issues
• comply with legal obligations

5. De-Identified Content Expectation

The Service is intended for de-identified case content unless expressly stated otherwise.

You are responsible for ensuring that content you upload is appropriately de-identified and lawful to use. We do not independently verify that user-uploaded content is de-identified.

6. How We Share Information

We may share information:

• with service providers who help us operate the Service, such as hosting, storage, authentication, analytics, email, and payment providers
• if required by law, subpoena, court order, or other legal process
• to protect the rights, safety, or security of users, the Service, or others
• in connection with a merger, acquisition, financing, reorganization, or sale of assets

We do not sell your personal information in the ordinary sense of the term.

7. Service Providers

We may use third-party vendors and service providers to help operate the Service, including categories such as:

• cloud hosting and infrastructure
• database, storage, and authentication
• payment processing
• transactional email
• analytics and performance monitoring

8. Data Retention

We retain personal information and user content for as long as reasonably necessary to:

• provide the Service
• maintain account records
• comply with legal obligations
• resolve disputes
• enforce our agreements

If you delete content or close your account, some information may remain in backups or archived systems for a limited period.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Analytics and Cookies

We may use cookies, similar technologies, and analytics tools to:

• understand how users interact with the Service
• improve functionality and performance
• troubleshoot issues
• evaluate product usage

You may be able to control some cookie settings through your browser, but disabling cookies may affect parts of the Service.

11. Your Choices

You may:

• update certain account information through the Service
• request deletion of your account by contacting us at contact@casearkive.com
• manage cookies through your browser settings

12. Age Restrictions

The Service is not intended for use by anyone under 18. We do not knowingly collect personal information from anyone under 18.

13. International Use

If you use the Service from outside the United States, you understand that your information may be processed and stored in the United States and other countries where our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice.

15. Contact

If you have questions about this Privacy Policy, contact us at:

CaseArkive
contact@casearkive.com